The value of IT is hard to quantify sometimes because of the way we identify, and fix problems. Much of my works begins with questions posed by the users I support.
From cutting login times from over 5 minutes to less than 1, or improving the performance of a SQL server (more ram, and turning off hyper-threading) or just improving the queries being used. These are small improvements, but if all you do all day then drops in the bucket should add up.
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